Refund and Returns Policy

We want you to be happy with your order. If something arrives damaged, defective, or wrong, contact us within 30 days of delivery at info@tidoshop.com with your order number and a photo of the issue, and we will arrange a replacement or refund.

Returns: unused items in original packaging may be returned within 30 days of delivery. Contact us first for return instructions — please do not send items back without contacting us, as unannounced returns cannot be tracked.

Refunds: once a return is received and checked, or a damaged/defective claim is approved, refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Non-returnable: for hygiene and safety reasons, personal-care items that have been opened or used cannot be returned unless defective.

Cancelled orders: if your order has not yet shipped, contact us as soon as possible and we will try to cancel it. Orders already shipped cannot be cancelled, but can be returned under the terms above.